Swatting “COM Surrogate” errors

If you use Windows Vista, you might have seen an odd error message informing you that “COM Surrogate has stopped working.” There are multiple causes for this error, but in my case and that of at least one other person I spoke with this week, the solution is as simple as upgrading Nero 7 (as of today, the current build is 7.9.6.0). You can download the update, but I was impressed by Nero’s self-updating module. Open the Nero StartSmart program and choose Nero Product Setup from the top of the Tools group. The Update tab is the first one in the Product Setup window.

Not using Nero? Have you installed the DivX software program? Same problem, and again the solution is as simple as updating the software to the latest version.

If neither of those programs is the culprit, read the longer list of possible solutions put together by the How-To Geek. (And if you haven’t seen the Geek’s site, go and visit. You’ll find some crisp writing and relevant stuff, like this collection of Windows Vista How-Tos.)

Take a short survey, win a book

Update 2-July: Survey is now closed. Thanks, everyone! 

If you’re a regular or occasional reader of this site, help me out by taking a few minutes to fill out a short survey.

Most of the questions are the sort you’re familiar with if you’ve ever filled one of these out, designed to give potential advertisers a clue as to the demographics of the people who visit here. In addition, I convinced Federated Media to let me add five questions that are specific to this site. Those results will help me determine what you want me to write about.

As an incentive, I’ve got five copies of Windows Vista Inside Out or Windows XP Inside Out (retail value $35 or more) to give away to a randomly selected group of respondents. To qualify for that drawing, leave your (real) e-mail address in the box next to Question 19. If you’d prefer to remain anonymous, just leave that box blank.

Thanks for your help.

Update: The link to the “thank you” page that should appear after you click Submit is pointing to an internal address instead of an external URL. It appears the survey is being submitted correctly, but I’ve sent a note to the folks at FM asking them to look into this issue and fix that link.

Update 2: Link to the “thank you” page is now working properly. I’m assured that all previously submitted surveys arrived safe and sound, so if you got the error page at the end there’s no need to fill in the survey again.

4500 Microsoft blogs?

No wonder I can’t keep up. Seriously, I would imagine most of these are internal and/or not relevant to what I do, but there are literally dozens and probably hundreds of Microsoft employees who are writing interesting stuff. I’m sure I’m missing a whole bunch of smart people.

Todd Bishop’s Microsoft Blog Directory is a great starting point, but it’s far from complete. Which Microsoft bloggers do you read? Are there any great sources of inside Windows information flying low under the radar in Redmond? Leave links and tantalizing clues in the comments section, please.

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WordPress problems solved!

As I noted in the previous post, I’ve been tearing my hair out for nearly two weeks now trying to debug a problem with the WordPress 2.2 upgrade that caused many administrative tasks to fail with an error that tells me “You don’t have permission to do that.”

I found lots of other people (here and here and here, for example) having similar problems, and none of the fixes/workarounds they suggested had any effect.

This morning I stumbled upon the cause and the solution. The cause is a snippet of script code that I used in the sidebar for this site, allowing a third-party ad network (Text Link Ads) to serve up ads. When that code was included in the sidebar, the error occurred. When I removed it, the errors went away. As it turns out, the Text Link Ads people have some alternatives to offer, one of which is a WordPress plugin with matching theme widget. When I switched to that option instead, the error messages vanished.

So, if you’re using WordPress 2.2+ and you’re experiencing the “You don’t have permission to do that” error, look for any third-party script code in your template. It could well be the culprit.

We now return to normal posting. Thank goodness.

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Sorry about the comments

Well, it’s been an interesting week. I upgraded this site to WordPress 2.2 last week and since then pretty much nothing has worked right.

The latest hassle is that all comments were immediately flagged as spam, without notifying me. I just retrieved about 30 of them from the spam catcher.

I think/hope it’s all fixed now.

Meanwhile, if there are any WordPress experts out there, I’d love to know why just about every administrative task I try (like editing a template in the Theme Editor) is failing with a “You don’t have permission to do that” error. It’s happening to a lot of other people as well, based on the forums at WordPress.org, and no one seems to have an answer. File permissions are correct. This is a squeaky clean installation. I’ve disabled all plugins. Still no joy.

Ugh.

PS: Thanks to Jake for letting me know comments weren’t working. I just thought it was a quiet week.

Update: The WordPress bug is described here and here and here. This comment is a perfect description of what’s happening to me. However, the recommended fix (and this variant) do nothing to solve the problem. And just to reiterate, it’s not a file permission issue and it is not resolved by disabling all plugins. Ugh again.

Update 2: All fixed. Details here.

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Safari on Windows is slow. No, fast. Wait…

Stopwatches at 30 paces.

Dylan Tweney:

The results show that Safari is slower than both IE 7 and Firefox in the login page and message index tests, in both cases by a substantial margin. Only when loading Google Calendar does Safari have a slight edge, clocking in at 12.8 seconds to IE’s 17 seconds. But even there, Firefox has both the other browsers beat.

Scott Hanselman:

Safari on Windows is not slow. The question is, are you willing to put up with a Mac-like interface, wonky text anti-aliasing and some weird rendering, without your FireFox plugins? I’m going to give it a try and see how it goes. It’s a lot to ask.

Bonus: Scott has video.

I am not getting in the middle of this one.

Ultimate Extras, MIA

Josh has a good question:

Ultimate Extras, Where are you?

Indeed. Seven months after Vista’s RTM and more than four months after the January 30 retail kickoff, there are no “cutting-edge programs or innovative services,” only Hold ‘Em, which lets you play poker against imaginary opponents, and DreamScene, which allows you to use a video clip as your desktop background.

That’s it?

Update: Here’s how to see if you have Ultimate Extras installed.