Seriously, Adobe?

I got an email from Adobe yesterday reminding me that I needed to update some payment information for an online subscription I have with the company. (Actually, I needed to disable auto-renewal on the service, which I am no longer using, but that’s another story.)

I use Internet Explorer 10 as my default browser on Windows 8.

Clicking the link in the email opened this page:

image

Seriously, Adobe? You think I’m running Internet Explorer 4?

And you want me to replace it with Netscape Navigator or AOL?

This does not give me great confidence in your web-based services.

One thought on “Seriously, Adobe?

  1. No, they do not think you’re running Internet Explorer 4. They think you’re running Internet Explorer 1. Because that’s what you get with a regex pattern match.

    I’ve seen this on a number of non-Adobe websites already. I’ve contacted several pre-RTM, and they claimed to be waiting for RTM before they’ll fix it. I contacted several after RTM, and they claimed to be waiting for GA before they’ll fix it.

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