When browser add-ons collide

One of my all-time favorite Windows programs, RoboForm, came out with an update recently. That’s not unusual. But I was surprised to see this dialog box pop up:


I’ve written about security problems with Skype before, and I’ve also noted one case where I discovered that a Skype add-on to Internet Explorer was causing delays of up to 90 seconds in page loading. But I think this is the first time I’ve ever seen one software developer specifically call out another as part of its installation routine.

For the record, I was able to confirm that the RoboForm dialog box is absolutely correct. With the Skype add-in installed, I had activation problems. When it was disabled, everything worked perfectly.

3 thoughts on “When browser add-ons collide

  1. Hi Ed,
    I am devastated to hear this news!
    We are continually working to improve the IE and Firefox add-ons so that they are ever more accurate and non-obtrusive.
    Evidently we still have some work to do.
    I have contacted Roboforms to get to the bottom of the problems they are describing and I would appreciate any feedback from you and your readers also.
    In particular I would really like to know which particular page gave you a 90 s delay in loading?

    Please email me at peter.kalmstrom at skype.net or contact me via Skype: peter.kalmstrom.nu

    Thanks for bringing this to our attention!

    Best regards
    Peter Kalmström, PM Skype Toolbars

  2. Peter, thanks for the quick response to my blog post. I’ve sent this message to you via e-mail as well.

    As I recall, the problems I noticed with the Skype add-in last year were with all pages. On this machine, any attempt to load any page took as long as 90 seconds. As part of my troubleshooting, I started unloading add-ons and noticed that performance improved immediately when I disabled the Skype toolbar and add-on. But I can’t be more specific than that. I finally had to flatten the box and do a clean install to get it to perform properly.

    Please let me know if you want any assistance testing future releases. I’ll be happy to help in any way I can.

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