This reads like something out of Catch-22:
Me: This is the fourth day my firm hasn’t had dial tone.
Customer Service: Yes sir, because of the urgency we’ve elevated it to Business Class Support.
Me: What does that mean?
Customer Service: The Business Class Support tech will handle your trouble ticket. Unfortunately, he’s out today, however he’ll get to it first thing tomorrow morning.
Me: Wait, because you’ve elevated it, you can’t get to it today?
Customer Service: No sir.
Me: Can you lower its urgency, so you can get to it sooner?
Customer Service: Sir?
Me: Never mind.
I’ve had similar conversations, but usually not until I’ve been transferred to a dozen different departments and disconnected once or twice.
(via Discourse.net)
Ed Bott 
Wow. I’ve usually only had experiences that bad with government agencies. (A state Attorney General’s office phone system once offered to charge me a fee to leave a voice mail.)
Ah, that brings back fond memories of working in IT and having to deal with phone companies. My favorite was the national company saying “it’s clearly the local company’s problem” and the local one saying “it’s clearly the national company’s problem.”
Finally I got in the habit of calling them simultaneously, waiting for them to give me that line, and then conferencing them so they could fight it out amongst themselves.
We’ll escalate your problem to the VP of First Class Support. Oh, and you’ll have to wait until he returns from his vacation in the Bahamas.
Funny stuff. Too bad it’s true.