Prof. Froomkin tells the story today of a publicist who sent unsolicited e-mail messages on behalf of a professional organization to a large group of law professors. He’s right that the act of blasting out promotional e-mail to a group of people who haven’t already established a business relationship with you takes you perilously close to being legitimately called a spammer. If you’re going to promote your organization via e-mail, there are better ways to do it.
But I did want to call attention to a statement that appeared in the post:
Trouble is, smart users know you should never click on the opt-out info, it just encourages the spammers.
As a blanket statement, I don’t agree. (And I think that Prof. Froomkin may have been exaggerating to make a point.) But opting out of some e-mail lists is not only safe, it’s also smart.
In this case in particular, everything lined up in favor of using the opt-out link. The message came from a known organization. The sender made no attempt to hide his true identity. The product was legitimate. The mailing was sent using list-server software that accepts automated unsubscribe requests. So why not unsubscribe?
In my experience, there are at least three categories of spammers:
- Out-and-out crooks selling snake oil using hijacked computers as servers, using a forged sender’s address. Clicking the opt-out link on one of these messages, if it exists, won’t do anything good or bad. It usually goes to a phony address.
- Legitimate (and occasionally overzealous) merchants with whom you already have a business relationship. When you make a purchase, many companies ask whether you want to receive promotional mailings in the future. Some leave this option on by default. If you change your mind later, why not use the company’s unsubscribe link to get off their list? In most cases, this works. In the rare cases where it doesn’t, it’s usually incompetence on the part of the list manager, and you’re not going to get more junk e-mail because you try to unsubscribe.
- And then there are the quasi-legitimate “marketing” companies that blast out spam by the millions on behalf of legitimate companies, often using flawed affiliate agreements. These are the companies that actively build lists and offer the illusion of opting out. In fact, clicking the opt-out link may get you off this week’s batch of mailings, but the company will change its domain name and use a different mail drop next week, and your name will appear on that list once again, regardless of whether you opt out.
If I recognize the company that’s sending e-mail to me, I have no problem clicking the opt-out link. For those that I don’t recognize, or who I suspect are scam artists, I don’t bother because it usually does no good. That’s when I try to filter the junk at the server if possible.
The “never respond to a spammer” advice may have been valid at one time, but not anymore. If you’re getting spam, your e-mail address is already out there on the Internets and there’s not much you can do to protect yourself. With one noteworthy exception: If you’re foolish enough to actually buy something from a spammer, or to click a personalized link that take you to a Web site for more information about something advertised via spam, you may indeed graduate from the ordinary junk-mail list to a more exclusive “sucker list.”
My advice? Don’t be a sucker. Don’t buy stuff from spammers.