Hidden partition vs. a real Windows CD

Hewlett-Packard has agreed to provide real Windows CDs to its customers instead of hiding the Windows files in a recovery partition, Engadget reports this morning:

If you’re the owner of an HP PC purchased over the past few years, you may just be in line for a free Windows XP recovery CD, based on the settlement of a class-action lawsuit brought against HP over, of all things, hidden recovery partitions and missing Windows XP directories. The main allegations in the case, which was settled without HP admitting any wrongdoing, were that HP included undisclosed recovery partitions on PC hard drives, and didn’t include the “ValueAdd” and “Support” folders that are included on standalone copies of XP.

The Engadget editors didn’t include a link (update – in the comments, Mark Orchant points out that the link is there, although it’s so cleverly hidden that no human being would ever find it), so I can’t track down the source of the story. As of this morning, MSN Money had nothing on this story, and neither did Yahoo! Finance.

Anyway, this is good news. If you use Windows XP, you should have a Windows CD. Period. (One good reason: In Windows XP Home Edition, the Windows Backup program is in the Support folder and isn’t installed by default. Backup is a good thing.)

Obligatory Dell reference: I noticed when pricing the latest Dell configurations last week that Dell will now sell home users a Windows CD. That’s right – if you want the CD, you have to pay an extra $10 for it. They’re shameless.

Dell_backup_cd

Hey Dell, bundle this!

John Walkenbach has a few choice words about his new Dell laptop:

I spent about two hours removing all of the excess crap that’s installed on it. I thought I got it all, but when I booted it this morning, I was greeted with an advertisement featuring Scott Cook, from QuickBooks. The three buttons to click were: “See How Simple,” “Watch the Video,” and “Get Started Now.” Nothing that says, “Forget it, you ignorant moron.”

My initial impression is that I paid $1,100 for a box full of software and online service advertising. That computer is just packed with trial versions, and as you go through the set-up screens there’s a sales pitch at every opportunity. The worst is the Norton crap — it’s like a damn virus. It kept popping up, trying to scare me.

I hate this too. I asked some knowledgeable folks in the OEM computer industry once why Dell (and others) do this, and the answer was exactly what you’d expect: Dell and other big OEMs collect a fee from the software developer for every program that gets preinstalled. At 50 cents or a buck per program per PC sold, it adds up to a lot of money. Who cares whether it annoys the customer?

Like J-Walk, I remove all that crap on every computer I buy and on those I purchase and configure for other people. I cannot think of a single program among those trial versions that I have ever ordered, for myself or anyone else. I would pay extra for the privilege of getting a clean, uncluttered system. (And I am really looking forward to having exactly that experience on the new computer I just ordered from Mwave.com.)

Of course, Dell probably doesn’t even know that this practice pisses off their customers, because they don’t listen to feedback from people like J-Walk and me.

Pick your PC

In the comments, Peter Schroeder asks me to post the specs for the new PC I’m having built by Mwave.com. OK, here goes:

  • Antec SLK1650B (Black) Mid Tower W/Smart Power 350W ATX Power Supply
  • Intel Pentium D 830 3.0 Ghz 800MHz Retailed Bundle
  • Intel Boxd 945 PSNLK
  • Crucial 1GB (1024MB) PC24200 533Mhz 240-Pin DDR2 DIMM (2 pieces -total 2GB)
  • Seagate 250GB ST3250823AS SATA 8MB 7200RPM (Bare Drive)
  • NEC ND-3520A/3540A Black 16X/16 DVD Dual Double Layer Rewritable Drive
  • Asus EN6600-TD 256 MB DDR PCI Express. W/TV&DVI (Retail)
  • Assembly & Testing
  • Microsoft Windows XP Pro Media Center Edition 2005

Total price with shipping and tax: roughly $1230. So, what would you choose?

Who should build my next PC?

With Longh…. er, Windows Vista Beta 1 just around the corner, I need to get a new PC. I’ve got a small checklist already:

  • Dual core, either AMD or Intel 8xx, doesn’t matter
  • Fast graphics, PCI-E?
  • Native SATA support
  • Dual-layer DVD-writing

Dell’s new 9100 series would fill the bill just fine, and the prices are exceptional. Except given Dell’s complete hostility toward customers, I have no desire to support them.

So, what should I do next? I’ve got a perfectly good ATX case here that I could strip the old mobo and CPU from and build another PC from scratch. I’ve done that before. I have a lot of deadlines in the next two months, though, and I don’t really have the time to spend on a science project. Plus I need the box to just work, and build-it-yourself projects have a higher glitch ratio, in my experience.

Anyone care to recommend an independent dealer who builds a quality white box PC to order? I would probably prefer a barebones model that I can upgrade a piece at a time.

Update: Based on a comment (thanks, CandyMan53), I decided to order a box of components from Mwave.com and pay them $80 to put the system together, test it, and ship it to me. The component prices were very competitive, and I’m willing to pay $80 to have someone else go through the grief of assembling everything. As Dwight Silverman notes in another comment, he needs a full day to build, test, and troubleshoot a new PC. I wish I had a spare day lying around, but I don’t!

Mwave gets generally good reviews from ResellerRatings.com. In several of the complaints I saw on that site, there were replies from the company that put the complaints into reasonable perspective, and at least one commenter changed a negative review to a positive one after the company saw the negative feedback and made things right. Dell could learn a thing or two from that approach.

Best of all, the system I wound up with cost exactly as much as the Dell I had been looking at, with significantly better specs (bigger hard drive, twice as much RAM, a much better video card, gigabit Ethernet).

I’ll let you know how it turns out.

Dell shuts down Customer Service boards

On the home page of the Dell Community Forum:

Dell_listening

Ah, but inside:

The Customer Service boards on the Dell Community Forum will be retiring at 3:30pm this Friday, July 8th. … Customer Service FAQs will still be available to help answer your questions. If you need further assistance, you may contact our customer service team via Chat for any non-technical issue you may have.

Dell continues its race to the bottom with the new management strategy: If your customers continue to ask annoying questions, stop listening.

(See previous posts here, here, and here. Link via Christopher Carfi)

Want to upgrade your 8300HD?

I’m moving out of Cox territory and into Comcast land, which means my Scientific Atlanta 8300HD is going back to the cable company. I’ve upgraded it with an external 300GB SATA drive and a hard-to-find SATA II cable (required). If you own an 8300HD and you’re interested in this hardware, drop me an e-mail (ed-blog AT bott.com). Update: Sorry, it’s sold.

A is for Arrogant, B is for Bloggers, D is for Dell

Jeff Jarvis had a problem with his Dell computer. Dell’s customer service did a terrible job of responding to him. He documented the whole affair here, here, here, here, here, here, here and here. (I may have missed one or more installments in the saga, and no doubt there will be more to come.) The latest coda is contained in a letter that Jeff wrote to a VP at Dell:

This machine is a lemon. Your at-home and complete care service is a fraud. Your customer service is appalling. Your product is dreadful. Your brand is mud.

Good for Jeff. He had a horrible experience with Dell’s customer service operation, like so many others, and he decided to document it in a very public place. But I’m not writing today to trash Dell. Instead, I’m writing to express my disgust with the response that Jeff’s series of rants got from other people who have high-traffic Web sites that are run by popular content-management systems (blogs, I think they’re called). These folks seem to think that because Jeff is semi-famous and gets quoted a lot on other Web sites and occasionally has his face on TV to talk about these blog things, he’s entitled to special treatment.

Continue reading “A is for Arrogant, B is for Bloggers, D is for Dell”

Josh Marshall loves his Tablet PC

Last year, political reporter Joshua Micah Marshall asked for advice on whether he should buy a Tablet PC or not. A lot of people (including me) e-mailed him with advice, encouragement, and specific recommendations. Based on that feedback, Josh bought a Motion Computing 1400. Yesterday, with a brief apology to his readers for the off-topic post, he reported on the results:

So how did it go?

Well, in so many words, the technology more than exceeded my expectations. And that’s probably both a comment on the particular hardware I bought and the state of the technology in general. Over the last four or fives months mine has become completely integrated into almost all the work I do. And I can’t imagine not using one.

Having used one for more almost half a year now, I’m actually quite surprised that the technology hasn’t been more widely adopted — a factor, I suspect, of computer economics which I’ll try to touch on in another post.

I don’t think I’d ever want to have a Tablet PC as my only computer. When I write at length I almost always use a keyboard. I’m writing on a desktop with a keyboard right now, for instance. The simple fact is that I can write a lot faster on a keyboard than I can with pen and paper. So when I’m writing a post or working on an article I usually use the keyboard. But for taking notes on a phone conversation or while I’m reading a book or an article or for editing my own writing, I now invariably use the Tablet.

One question I had before I got one is just how well it would be able to read my handwriting. If I had to stylize my handwriting in a particular way or write super-neatly, then that would defeat the purpose. In practice, though, the handwriting recognition is almost amazingly good. I don’t have the worst hand-writing in the world. But my script is certainly not neat. And it can accurately interpret pretty much everything I write — without my making any particular effort to write slowly or legibly.

And the key thing is the computer can quite easily search through your hand-written text for a particular word or combination of words. That for me was really the key, reams of handwritten notes that my computer can search through in a split second.

Here, for instance, is an example from the notes I took for the review I wrote of David McCullough’s new book 1776 in The New Yorker. This is probably neater than my normal note-taking handwriting. But stuff that’s far more of a scrawl the thing can easily get through.

The other thing I find the Tablet most useful for is editing my own posts or columns. In the past I would always have to print them out and then work over them with a pen. Now I just do it all on the Tablet.

“The technology more than exceeded my expectations.”

“I can’t imagine not using one.”

“The handwriting recognition is almost amazingly good.”

Those are the kinds of reactions people have when they actually get a chance to use a Tablet PC for any length of time, especially when their work involves lots of note-taking. I probably use the tablet features on my Tablet PC about 10% of the time. But when I do, those features are indispensable. Josh doesn’t mention what software he uses, but I suspect it’s Microsoft OneNote 2003. And if you haven’t tried it yet, Josh, then be prepared for another very pleasant experience. Using OneNote (with the Service Pack 1 Update, which fixed many bugs and performance glitches) is just a pleasure. It works pretty well on a conventional desktop computer, but it really shines on a Tablet PC.

Oh, and Josh’s new group blog, TPM Cafe, is filled with smart ideas and great writing. Highly recommended.