My buddy Michael called yesterday. He’s spent the better part of two days trying to clean up his 15–year-old niece’s spyware-infested computer. (Kazaa, of course. You had to ask?) He thought he finally had it cleaned up, only to discover that some of the crud had returned, and then the PC decided it didn’t even want to boot into Windows anymore. What should he do?
“Easy,” I say. “Reformat the sucker and start over. The kid’ll lose some data files, but nothing that she can’t re-create or replace.”
But it turns out to be more complicated than that. Seems that the niece had downloaded a large collection of iTunes tracks at 99 cents a pop, and Uncle Michael thought, rightly, that she might not want to lose several hundred dollars’ worth of music. No, she never backed them up. And no, she never burned them to CD. In other words, she’s just like a gazillion other people.
But can’t she download them again? I mean, she’s already paid for them, right? Imagine my surprise when I did a little research and discovered the sordid truth about music downloads.
The iTunes Music Store support site says if you lose it, you’re S.O.L.
When you buy a song or album from the iTunes Music Store, you are entitled to download it a single time. If you want to download it again, you must purchase it again.
Whoa. That sucks. Are all online music services like that? I decided to check.
The RealPlayer Music Store FAQ has an equally harsh answer to the What if I lose my music? question:
RealNetworks will not be responsible for refunding or replacing tracks or albums purchased through the RealPlayer Music Store if your system crashes or if you lose or delete your music files. Your downloaded music files are your responsibility. We recommend archiving your files to CD.
MSN Music says they might, might, help you out if you lose your music:
MSN is not responsible for lost downloads, and you should always ensure that you maintain a current backup of your music. MSN Support can replace lost downloads only under certain circumstances such as the crash of your computer’s hard disk drive. If you feel you have encountered circumstances that warrant a replacement of one or more of your purchased tracks please contact MSN Support for further assistance.
With Napster.com, on the other hand, you don’t need to beg. If your hard disk crashes, you can…
Sign into Napster on a secondary computer and use the Sync/Restore feature to download tracks you’ve already downloaded or purchased on another computer.
Too bad Napster tracks are only 128Kbps. Which, in a nutshell, is the problem with music downloads. At 128Kbps or 160Kpbs, the tracks you download contain only a fraction of the information originally recorded by the artist. Producers and engineers slaved to make those tracks sound great. If you sit down in a room with a decent (not great, just decent) audio system and do an A-B test with a CD and an MP3 download, you’ll hear the difference. Even in my car, where listening conditions are less than optimal, I can tell a real CD from an MP3 rip. You don’t need to be an audiophile snob, either; anyone who pays attention can tell that something’s missing from the MP3 or WMA copy. And yet the music services want you to pay at least $9.99 per album for this inferior product.
Well, I won’t do it. Not when I can buy the real deal for pretty close to the same price. The secret? Buy your CDs second-hand. Amazon.com has a thriving market in used CDs, and the prices in many cases are at least as good as downloading them. Today, for instance, I listened to three albums on Napster’s new Napster to Go service, which gives you unlimited access to an enormous library (they claim it’s a million tracks, and I believe it). The monthly fee is $15, and in the last month I’ve probably sampled 50 albums – something I could never have done with the 99–cents-a-song services. Today, I decided to buy a few of those CDs, so I went over to Amazon.com and found:
- John Prine, Live on Tour – $9.88 used at Amazon.com
- Roy Rogers and Norton Buffalo, R&B – 3 “like new” copies for $7.99 or less
- Green Day, American Idiot – 80 used copies for sale, five of them for $9.00 or less
Amazon collects the payment and guarantees satisfaction. Shipping is a flat $2.49 per CD. Those three CDs, shipping included, cost me about $11.50 each, which is only a buck and a half more than I would have paid Apple or MSN or Real or Napster for a second-rate download. I can take the “real” CD and burn a CD-R copy to play in the car (no worries about the CD getting scratched or stolen). I can rip it to a high-bit-rate copy and play it through my Media Center PC anywhere in the house. At 192Kbps or 256Kbps, the quality of my digital copies is more than good enough, and way better than those downloads. And I don’t have to be paranoid about backing them up.
I don’t own a single DRM-restricted track, but I do download some digital music. The Live Music Archive has an incredible collection of free, legal music available in lossless format (SHN or FLAC). I can buy CDs, also in lossless format, from groups like Yonder Mountain String Band. All those downloads, when burned to CD, produce a copy that is indistinguishable from the original source. So tell me again why should I settle for an inferior digital copy that I can’t use or copy freely?
Thomas Hawk says he feels the same way:
Buying a track with DRM appeals even less to me than the screwed up music I get with Kaaza. This is why I still go out and buy my own CDs and rip them myself into crystal clear, properly meta marked, DRM free, high bit rate .mp3 files. In my opinion, this still is the best way to go for the serious music collector.
So does Microsoft’s Matt Goyer.
Update: Tristan Louis came to the same conclusion but for different reasons.
Another update: In the comments, Serge reminds me that I ignored two excellent music services that aren’t so restrictive: eMusic (192Kbps VBR MP3 downloads, with no copy restrictions and the right to re-download) and Disclogic, whose selection neatly mirrors my admittedly offbeat tastes. I’ll have more to say about both companies later. Thanks, Serge!