Qwest decided this morning to cancel my DSL account. I had paid the bill, and there wasn’t a problem that required it. But based on a conversation I had with them last week they needed to make a configuration change. And to do that, apparently, they had to completely eliminate my DSL connection and then create a new one – a process that can take up to eight hours. If you think that’s a dumb way to handle technical changes, well, you and I think alike. If you think it’s kind of rude to your customers to make changes like this without notifying them, well, so do I.
It all seems to be fixed now, but whatever plans I had for today didn’t happen, needless to say.
Ed Bott 
Hi Ed:
I was dropping Qwest DSL (after about 4 years of service) and signing up for Comcast broadband when you were getting Qwest DSL.
My last year with Qwest was one of almost perfect misery on my part. Nobody seemed to know what was going on, when it was going on, or why or when to expect anything to be done.
Even after I dropped them, I had to enlist the aide of the state Utilities and Transportation Commission to get them to credit my account for the month of DSL service that the billing cleared showed didn’t even begin until three days after they had taken off the DSL.
They also charged me something like $30 to disconnect the DSL.
They also switched my long distance to Qwest and charged me fees despite the fact that it had never been discussed let alone authorized. The Utilities and Transportation Commission got them to reverse that but the whole thing was a pain.
My Comcast has been great by comparison. The only problem is that everyone tells me to just wait because my turn is coming!
Wouldn’t it be nice if both companies just performed as advertised?
I’m with you. When I don’t have cable modem service, it changes what I can do and what projects I need to work on. And I won’t phone it in and just watch TV (too boring!).
During the hayday (spelling) or radio, there was a program entitled “Can you Top This”. Its pretty obvious what the theme was. Thus……I think I can top your tale of woe.
Under circumstances not worth explaining, but essentially in an involuntary manner Qwest “gave my account and my wife’s (isp) account to MSN. The user had about a two week window to opt out. My wife and I did not timely opt out. Finally after about six months we found it intolerable and asked our local isp for service. Of course, as a condition to getting dsl service from the local isp one had to get MSN’s PERMISSION and Qwest’s permission. My wife and I had several screaming matches with both MSN and Qwest during a two to three week period of time where Qwest delayed whatever system changes should have been made in eight hours. My wife and I were on dial up fora few weeks and without online service entirerly for a day or two. We should have bought a magazine with an AOL Cd but we didn’t think of it at the time.
I hope there is a spell check here as I have been typing rapidly without checking spell