CNET News.com reports:
A new study released this week from consultant AssetMetrix found that the typical company can expect at least some SP2 compatibility issues on about 10 percent of its machines that run the software.
“There will be some, what I would consider, transitory issues,” said Steve O’Halloran, managing director for AssetMetrix’s research arm. “In most cases the software just needs a little configuration (change) and the incompatibility goes away.”
Transitory issues. A little configuration change. Sounds pretty good to me. Don’t you think so? From the same story:
[C]omputer makers say the upgrade has not resulted in the support headaches that they had feared.
“We would have expected our call volume to increase significantly,” said Bob Cote, vice president of client services at Gateway. Instead, Cote said that Gateway is getting fewer than 100 calls per day related to SP2.
Many PC makers credited the results to advanced planning and Microsoft’s listening to their advice to stagger the release of the software upgrade. …
A Dell representative said the company was prepared for an increase in support calls, but so far has seen only a brief spike. “We saw a little bit of an uptick when the service pack first became available, but call volumes today are within the norms,” Dell representative Jennifer Jones said.
Gateway’s Cote said most of the support calls have been general inquiries, with customers trying to decide whether to upgrade or wait. “We’re recommending that they go ahead,” he said…
Note: I found this entry via a blog entry at Dan Gillmor’s site, headlined “Windows Service Pack: More issues.” Funny. I would have written a different headline.
Ed Bott 